Contract Remote Helpdesk with Fast, Secure and Affordable access to Remote IT Support Helpdesk by highly qualified engineers in South Africa (RSA). From as little as R50 per month for unlimited remote support, backed by a 110% money back guarantee.
About Remote Helpdesk (RemoteDesk)
Remote HelpDesk allows a IT Support Technician remote access to your computer or server with secure remote access software. Allowing them to remote support and troubleshoot general support issues or assist with basic installations and configurations.
Remote Helpdesk from highly qualified, experienced IT Support engineers. We offer Remote IT Support and IT Security for Desktops, Servers, Websites.
“Our IT Support expenditure has reduced by 68% since we started using this service. No travel costs, no delayed downtime and they do not bill their time if they can not resolve the issue”
“Unbelievable service! Our company needs constant support and your consultants are ALWAYS available and willing to assist”
“Quick response, great service and extensive knowledge”
“The time and money you saved me from getting a consultant on-site certainly makes this service remarkable”
“Certainly a must have solution for any company. No more waiting for onsite service calls”
“Phenomenal response, friendly staff and great service. The consultant was able to resolve an issue I have had for 3 weeks. Thank you!”
“Very convenient in times of crisis”
“I have been teaching in China for the last year and finding IT Support with the language barrier seemed impossible and frustrating. I was recommended to contact RemoteDesk and, even though they do not support outside of South Africa, was very accommodating in my request to assist with support on issues keeping me from performing my duties as a teacher. Thank you guys for a great service!!”
Identifying a need for a Fast, Secure and Affordable Remote Helpdesk, Cyber Watchdogs (Pty) Ltd, South Africa (SA) launched its Remote HelpDesk division for this service in 2018.
Quickly gaining traction because of its focus on quality of service and customer care, RemoteDesk has grown from an independent Remote IT Support service to an every day tool to manage corporate infrastructure and deliver solutions for day-to-day operational impact from issues relating to Desktops, Laptops, Servers and Networks in South Africa (SA).
With an average turn around time for troubleshooting and resolving basic issues being 18 minutes, we pride ourselves in the understanding of customers need for availability of information.
We use Teamviewer for remote access which allows us access to most devices with an internet connection.
We pride ourselves in delivering cost effective support and services in a secure and efficient manner.
What is Remote Support?
Remote Support allows any of our consultants and engineers instant access to your computer/desktop/laptop/server to troubleshoot and repair problems and issues you might have. Problems such as Application Installations, Errors, Malware Infections, Speed and General Support can be addressed at a reduced rate from having an IT Support consultant on site.
What You Need For Remote Helpdesk?
You need an internet connection and Teamviewer to get started. Our Helpdesk team will do the rest.
Cyber Watchdogs is a MSP offering Managed IT Services, Cyber Security, IT Security, Website Security and Secure Web Hosting to individuals and companies in Cape Town, Somerset West, Stellenbosch, Strand, Gordon's Bay and Helderberg District. Who better to Manage and Secure your infrastructure than Cyber Security Watchdogs.